When an item needs to be exchanged, the transaction is really like combining a refund transaction with a sales transaction.

The procedure is as follows:
1. Enter your Staff code and press ENTER to get to the Main Menu.
2. Select Exchange.
3. Scan the item(s) to be exchanged or search for the item.
4. The top of the screen will show SCAN EXCHANGE ITEM and items will appear in RED. Press ENTER when complete.
5. The top of the screen will now show SCAN SALE ITEM. Scan / search the item(s) to be bought. 
6. SoleMate shows you the amount due from the customer or the amount of refund to give the customer.
7. Select the method of payment or refund.